IT & Software

Customer Care/ Support Consultant (m/f) – Quantity Surveying & Cost Estimation Software (RIB Candy)

RIB Deutschland

London · Greater London · United Kingdom

Overview

In this role, you help construction professionals maximise value from RIB Candy and other RIB software. You act as a trusted advisor, resolving technical and functional challenges while optimising workflows. You join a global Customer Care team to boost customer satisfaction, retention, and long-term success. This opportunity combines construction domain knowledge with software support to shape productive, data-driven processes. You will work in a hybrid setup and contribute to a collaborative, innovation-driven culture.

Pay / Benefits
  • stock ownership program (UKSEOP)
  • company-sponsored pension
  • supplementary healthcare (BUPA)
  • life insurance
  • flexible working hours
  • hybrid/remote work option
Responsibilities
  • Provide technical and functional support for RIB Candy and other RIB software products
  • Assist users with workflows in Cost Estimation, Quantity Surveying, Tendering, Project Cost Management, and Construction Commercial Processes
  • Respond to inquiries via phone, email, and support platforms in a timely manner
  • Diagnose and resolve software issues; escalate complex cases as needed
  • Track cases to resolution with proactive communication
  • Collaborate with product, development, and support teams to resolve challenges
  • Document issues, resolutions, and product improvements
  • Create and maintain knowledge base content and contribute to continuous improvement
  • Share knowledge across the global Customer Care organization
Key requirements
  • Experience in Quantity Surveying, Cost Estimation, Construction Commercial Management, or a related construction discipline
  • Natural curiosity with ability to analyse problems and identify root causes
  • Strong customer-centric approach with active listening and empathy
  • Ability to stay composed and solution-focused in a fast-paced environment
  • Strong analytical capabilities to interpret data and identify trends
  • Collaborative mindset with cross-functional influence
  • Excellent verbal and written English communication skills (C1)
  • Advantageous: Experience with RIB Candy
  • Advantageous: Prior software user support experience
  • customer-centric
  • empathy
  • communication
  • RIB Candy
  • treatment of Cost Estimation workflows
  • support ticket handling

Reference: WJ-747_30298557

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