Customer-Centric Helpdesk Analyst - IT Support

Gattaca is seeking an IT Support professional in Fareham to join our busy IT team. You'll troubleshoot hardware and software, manage tickets and ensure timely resolutions while delivering strong customer service.

Working with internal teams, you will document issues and resolutions and help maintain smooth IT operations across the retail environment, including shifts and weekends as needed. The role emphasizes accuracy, documentation, and proactive communication to uphold our reputation for