Customer Data Services Specialist

Customer data services at Global Relay combine technical troubleshooting, CRM accuracy, and client communication in a detail-focused specialist role. Weekend scheduling may apply.

As a Data Services Specialist, you will lead and support customer-facing projects, requests, and daily data management. You will handle inquiries, troubleshoot service issues, and present solutions using Global Relay policies, procedures, and technologies. The role also involves reporting, records maintenance, and request tracking.

Key Responsibilities:

• Handle customer calls, inquiries, needs, and service troubleshooting
• Enter CRM data and maintain accurate customer records
• Track and process customer requests and reporting
• Validate processing reports and manifests
• Research and document technical information as needed

Requirements:

• Post-secondary diploma, certificate, or relevant work experience
• Technical troubleshooting skills and computer proficiency
• Microsoft Office proficiency, including Word and Excel
• Excellent English communication and interpersonal skills
• Strong attention to detail, organization, and judgment

Bring CRM data management, technical problem-solving, and customer service skills to Global Relay’s Data Services team.