Customer Engineer UPS

In this role you will be trained on Vertiv UPS systems and perform startups, maintenance and emergency repairs for UPS, batteries, power distribution and site monitoring equipment. You will build rapport with customers, sales partners and the service team while ensuring high-quality service. You will coordinate projects, support maintenance targets and travel to customer sites, including occasional after-hours work. This is a hands-on role with growth opportunities in power electronics and field service excellence.

• Perform startups, maintenance and emergency repairs on UPS, batteries, power distribution and site monitoring equipment
• Establish and maintain strong rapport with customers, sales partners and area contacts
• Coordinate and run assigned projects/PM to deliver quality service on time and within budget
• Maintain accuracy of the customer listing and report issues
• Support planned maintenance completion rate to a minimum of 90%
• Daily travel to customer sites and after-hours/weekend shifts as required
• Work with service direction team to align on priorities and feedback

• Electrical/Electronic Engineering or equivalent
• Experience in technical service or test environment for Electrical/Electronic equipment; UPS experience or related power electronics industry preferred
• Previous field service experience essential
• Computer literacy (Word, Excel, Outlook)
• Excellent customer service and strong communication skills
• Self-starter with planning, organizational and time-management abilities, able to work under pressure
• Clean, valid driving license
• Willingness to travel 25% and handle after-hours/weekend work

• customer service orientation
• strong communication
• self-motivation
• UPS systems
• Power electronics
• Electrical/electronic equipment handling