Customer Experience Transformation Analyst | Hybrid, 12-Month

Delta Housing Ltd. is seeking a Business Transformation Analyst to support the design and improvement of customer-facing and colleague-enabled services across the organisation.

The role will use customer insight, service design techniques and process improvement methodologies to create simpler, more efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, you will map end-to-end journeys, identify pain points,