Customer-Facing Technical Support Specialist

Support Vidir customers with mechanical and electrical equipment through hands-on service coordination, call triage, and accurate ERP documentation. This customer-facing position is not IT helpdesk support.

As a Level 1 Technical Support Specialist, you will provide first-contact support after vertical storage system installation. You will manage service workflows, guide customers through existing troubleshooting materials, and escalate complex issues. Success requires customer service experience, strong communication, computer literacy, and careful administration.

Key Responsibilities:

• Serve as the first contact for customer support inquiries
• Triage calls and resolve issues within available guidance
• Escalate complex issues to Level 2 specialists
• Schedule service and coordinate with service partners
• Document requests, updates, interactions, and invoicing information

Requirements:

• Prior customer-facing support or service experience preferred
• Experience with ERP software such as Syteline, SAP, or Dynamics
• Accurate data entry and detailed record keeping
• Excellent verbal and written communication skills
• Proficiency with Outlook, Word, Excel, and new programs

Bring customer service, technical troubleshooting coordination, and ERP workflow skills to Vidir’s Level 1 support team.