Customer Implementation Manager, Payroll Functional Lead

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join Our Team At TELUS Health, our Payroll Implementation team plays a critical role in enabling clients to operate efficiently, remain compliant, and deliver a better experience to their employees. We’re building a function that combines deep functional expertise with genuine partnership—working alongside clients to redesign not just their systems, but how they operate. If you’re someone who takes pride in solving complex problems and driving measurable operational improvements, you’ll find this work meaningful. Our team is collaborative and forward-thinking. We value continuous learning, excellence in execution, and the kind of partnership that turns challenging implementations into success stories. You’ll work with talented Business Analysts, architects, and technical teams who care about getting it right.

Lead End-to-End Payroll Transformations

You’ll own the complete payroll implementation journey—from understanding client requirements in discovery workshops to designing solutions, configuring systems, executing testing, and ensuring readiness for cutover. You won’t just hand off work; you’ll drive accountability and ensure every phase moves the client closer to success.

Solve Complex Payroll & Process Challenges

Every client’s payroll operation is unique. You’ll assess their business requirements against system capabilities, partner across teams (Solution Architecture, Product, Development, Data, QA) to design practical solutions, and use advanced SQL skills to validate configurations, analyze data, and investigate issues. You’ll dig deep to find root causes and provide the evidence-based insights that drive confident decisions.

Champion Continuous Improvement

Beyond implementation, you’ll help clients see their payroll operations with fresh eyes. You’ll evaluate their current processes for inefficiencies, compliance risks, and opportunities—then design and recommend improved future-state processes that strengthen accuracy, scalability, and controls. You’ll own the follow-through to ensure improvements stick and deliver measurable value.

Build Capability & Mentor Others

You’ll provide direction and coaching to Business Analysts and team members, promote best practices, and capture lessons learned to elevate the quality of future implementations. You’ll be someone others turn to for guidance and clarity in uncertain situations.

Communicate with Clarity and Conviction

You’ll translate complex payroll and technical concepts into language that resonates with both business and technical audiences. You’ll facilitate workshops, document outcomes, drive decisions to resolution, and maintain strong client relationships through transparency and responsiveness.

You bring:

• Deep payroll expertise — You understand closed-loop payroll processes, payroll system architecture, configuration, and controls.
• You’re fluent in payroll best practices and common implementation challenges.
• Advanced SQL skills — You’re comfortable analyzing payroll data, validating calculations, investigating exceptions, supporting data migrations, and providing evidence-based recommendations.
• Hands-on configuration experience — You’ve configured major payroll or benefits systems (SAP, Workday, ADP, or equivalent) and understand how business requirements translate into system setup.
• Strong analytical and problem-solving capability — You can break down complex requirements, identify root causes, and drive solutions. You’re comfortable with ambiguity and enjoy digging deeper.
• Excellent communication skills — You can explain intricate payroll concepts clearly, guide teams through difficult decisions, facilitate alignment across stakeholders, and build trust through transparency.

Salary Range: $75K - $95K Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Job Type:

This is for a current vacancy.

Why This Opportunity

This is a role that balances deep technical expertise with strategic business impact. You'll work on meaningful transformations—helping clients reduce operational risk, improve compliance, and enhance the employee experience through better payroll operations. You'll grow your expertise in payroll systems, process design, and data analysis while mentoring other professionals. And you'll do it as a trusted advisor that clients genuinely rely on, not just as an implementer. If you're a payroll expert who loves solving complex problems, driving continuous improvement, and building strong partnerships with clients—this is your role.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer:

In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates:

If knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

A place to experience more

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…