Customer Journeys & Systems Lead

Hometree is seeking a cross-functional role based in London to own how our systems and processes work for customers across renewables and installer businesses. You will shape the customer journey, CRM communications, and the systems portfolio, leading vendor evaluations and implementation while enabling cross-sell opportunities with Home Cover journeys.

The role requires methodical planning, data-driven decision making, and a proactive stance on AI adoption to improve outcomes for customers and