Customer Outcomes Lead — Digital Transformation

Pertemps Thames Water is seeking a Customer Outcome Lead based in Reading on a full-time contract, offering £70,000 to £80,000 annually. You’ll own the customer engagement strategy, product vision and business requirements for Developer Services Digital Transformation under Project Axis, working with Product Owners, Journey Owners and SMEs.

In this role you will shape customer journeys, align priorities with business goals and measurable outcomes, and drive improvements in D-MeX and operational