Customer Service Platform Manager MUK

• To develop and grow our GFKA after sales (parts, service and services) business by:
• Collaborating with the BDM – National to develop new and existing fleet customers throughout the UK and Ireland, building strong relationships at all levels within customer organisations, ensuring regular contact at the most senior level
• Driving customer satisfaction through the delivery of exceptional service support (commissioning, servicing, troubleshooting and repairing machines within compressed timeframes)
• Driving customer reliance on compelling asset-life solutions (genuine parts, attachments & fluids, certified labour, connectivity, finance, extended warranty and the CSP platform)
• Collaborating with our dealers to ensure that they are fully conversant with the CSP platform and are equipped and willing to deliver service support within compressed timeframes
• Collaborating with our Manitou Centre(s) and in particular the Service Manager(s) and Service Controller(s) to ensure that they are delivering parts and service support within compressed timeframes
• ‘Solid-line’ management of a team of CSP Engineers taking care of their welfare, training, equipment and performance management. Operationally, the engineers are ‘dotted-line’ managed by our Service Controller(s) within our Manitou Centre(s)
• Collaborating with our digital team to ensure the use of data to guide our proactive behaviours (fault code trending etc.)
• Overseeing the collaboration between our CSP administration and CSP execution teams/dealers to ensure timely and effective execution of:
• Repair works
• Warranty works
• Warranty administration

Job ID

46210

Date

2 September 2026

Job Family

• After Sales

Type of contract

• Permanent

Key tasks and responsibilities:

• To develop and grow our GFKA after sales (parts, service and services) business by:
• Collaborating with the BDM – National to develop new and existing fleet customers throughout the UK and Ireland, building strong relationships at all levels within customer organisations, ensuring regular contact at the most senior level
• Driving customer satisfaction through the delivery of exceptional service support (commissioning, servicing, troubleshooting and repairing machines within compressed timeframes)
• Driving customer reliance on compelling asset-life solutions (genuine parts, attachments & fluids, certified labour, connectivity, finance, extended warranty and the CSP platform)
• Collaborating with our dealers to ensure that they are fully conversant with the CSP platform and are equipped and willing to deliver service support within compressed timeframes
• Collaborating with our Manitou Centre(s) and in particular the Service Manager(s) and Service Controller(s) to ensure that they are delivering parts and service support within compressed timeframes
• ‘Solid-line’ management of a team of CSP Engineers taking care of their welfare, training, equipment and performance management. Operationally, the engineers are ‘dotted-line’ managed by our Service Controller(s) within our Manitou Centre(s)
• Collaborating with our digital team to ensure the use of data to guide our proactive behaviours (fault code trending etc.)
• Overseeing the collaboration between our CSP administration and CSP execution teams/dealers to ensure timely and effective execution of:
• Service works
• Repair works
• Campaign works
• Warranty works
• Warranty administration

Skills And Experience

• Good communication, organisational, and basic IT skills
• Ability to manage a small team of people/field based engineers
• Technical knowledge of machinery, engineering and would be beneficial to have knowledge of Manitou products.
• Able to work under own initiative.
• Working in a technical environment desirable but not essential.
• Google suite experience desirable but not essential.
• Ability to work within a very friendly, personable but purposeful team.
• Open, honest, hardworking team player of high integrity and able to communicate effectively both internally and externally.

Location(s)

• United Kingdom - Verwood

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