Customer Solutions Architect

Recruit | Business Intelligence (UK)

Solutions Architect (Customer/CRM)

Location: North West London

Working Model: 2 days a week

About the company/role

A leading organisation within the entertainment, media and sport sector is undergoing a major digital transformation to modernise its systems and deliver a more enterprise-wide approach.

This role sits within their technology division and focuses on the CRM replacement programme, which aims to improve customer engagement, data insight, and marketing effectiveness across the organisation.

Role and responsibilities

• Define and oversee solution design for CRM and marketing technology platforms
• Lead the CRM replacement and integration of new systems
• Liaise with internal stakeholders and external implementation partners
• Ensure smooth data migration between legacy and new CRM systems
• Translate business needs into scalable technical solutions

Skills and experience

Required:

• 5–10 years’ experience in Solution Architecture
• Strong CRM experience (Microsoft Dynamics CRM)
• Excellent stakeholder and communication skills
• Experience working with external delivery partners

Nice to have:

• Experience with Customer Data Platforms (CDP)
• Exposure to marketing automation tools (e.g. Emarsys or similar)
• Background in large-scale digital transformation projects

Please note - this role cannot offer sponsorship at any given time. For example, a graduate or postgraduate visa would be invalid, as it expires and sponsorship would then be required.

Apply below!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Entertainment Providers