Customer Solutions Architect - Managed Services

In this senior, customer-facing role you will shape and communicated a differentiated, service-led solution for complex opportunities in Managed Services. You will align cross-functional teams to develop credible future-service models and articulate value to executive stakeholders. You drive campaign strategy, governance, and knowledge transfer, ensuring commercial viability and deliverability. This role offers impact by turning customer complexity into clear transformation paths within a collaborative services-focused environment.

• Engage early in new business, renewal, and growth opportunities to influence solution decisions
• Shape campaign strategy with the opportunity owner and set the service-led direction
• Translate customer priorities into a differentiated, coherent proposition
• Own the strategic solution narrative and connect current to future service models
• Act as trusted advisor to executive and C-suite stakeholders
• Guide customers and teams through complex choices with outcome-focused communication
• Integrate Technology Sourcing, Professional Services and Managed Services into one campaign/strategy
• Coordinate with Workplace, Applications and Data, Cloud and Data Centre, Networking and Security teams
• Provide governance across domain, service, commercial and delivery workstreams
• Identify risks, dependencies and commercial exposure early and escalate as needed
• Support knowledge transfer into bid, transition and Managed Services teams
• Build relationships with decision-makers and capability leaders to identify evolution and opportunities
• Articulate business, service and financial value with clear assumptions and success metrics

• Significant IT industry experience (10+ years) with strong exposure to technical solutions and Managed Services
• Proven track record shaping complex, multi-stakeholder sales opportunities
• Mixed technology background with credibility in Workplace and awareness across Networking, Cloud, Data Centre, Security, and Applications/Data
• Experience combining technology, service and commercial considerations into compelling propositions
• Experience in pre-sales, bid processes, deal structures, negotiations and moving opportunities to closure
• Successful track record with senior/C-suite customers and internal stakeholders as a trusted advisor
• Understanding of contract structures, delivery dependencies, risk, and multi-party service models
• Broad knowledge of IT services market, Managed Services models, trends, competition, and end-to-end managed services
• Excellent presentation, facilitation, writing and storytelling skills for executive audiences
• Strong relationship-building, influencing, structured thinking, and commercial judgement
• Ability to work with incomplete information, manage ambiguity, and prioritise under pressure
• Knowledge of cost, pricing, resource, maintenance, logistics and project planning

• presentation
• facilitation
• storytelling
• Workplace knowledge
• Networking
• Cloud