Customer Solutions Design Lead, Contact Centre Architect

BT Group is seeking a Customer Solutions Design Specialist (Five9) to lead end-to-end design of contact centre solutions for BT Business customers, ensuring customer-centric, technically sound outcomes across pre-sales, design and delivery life-cycles.

The role is hybrid (3 days in the office, 2 days from home) and requires collaboration with customer representatives, account teams and stakeholders to drive standardisation, governance and risk management while enabling reuse of patterns to