Customer Solutions Engineering (CSE) Manager

As Customer Solutions Engineering (CSE) Manager, you will lead a high-performing engineering team across the North & Midlands, delivering innovative, customer-centric lift solutions. You will drive strategic roadmaps, foster continuous improvement, and ensure project delivery with profitability and customer satisfaction. You will act as a technical advisor to internal teams and clients, shaping specifications and solutions while maintaining safety and compliance. This role offers influence over engineering delivery, cross-functional collaboration, and business impact within a global leader in the lift sector.

• Company Pension Scheme
• Private Medical Insurance
• Quarterly Commission
• Hybrid Working
• Career Development Opportunities
• Gymflex Membership

• Lead major lift projects to ensure timely delivery, profitability, and customer satisfaction
• Drive process improvements and best practices to boost efficiency and quality
• Monitor market trends to evolve engineering solutions and methodologies
• Develop and manage strategic roadmaps for the CSE team in line with business objectives
• Champion lifecycle-thinking (installability, maintainability) in project planning
• Provide expert technical consultancy to internal teams and external customers
• Ensure compliance with engineering policies, safety standards, and local codes
• Lead performance management and data-driven improvements for project outcomes
• Support sourcing and supply chain planning with expert insights
• Act as trusted advisor to Sales, Operations, Supply Line and clients during pre-tender and engagements
• Build internal networks for cross-functional collaboration
• Coach and develop the engineering team, setting development roadmaps and conducting reviews
• Foster accountability, innovation, and continuous improvement across the team
• Empower individuals to reach potential and contribute to team success

• Proven leadership experience managing teams in complex project environments
• Exceptional stakeholder management and communication skills
• Proficiency in Microsoft Office, SAP, and data analysis tools
• Analytical mindset with ability to solve complex problems and drive results
• Ability to challenge status quo and implement improvements across systems and workflows
• Deep understanding of engineering principles and project cost management
• Excellent problem-solving and analytical thinking
• Strong verbal and written communication skills

• collaboration
• accountability
• communication
• SAP
• Microsoft Office
• data analysis tools