Customer Success Engineer, Commercial

In this role you drive value for Procore’s Commercial customers by applying deep product and industry expertise to enable adoption and measurable performance gains. You will work with cross-functional teams to align on customer outcomes, share best practices, and communicate product updates. This position combines technical acumen with a consultative, collaborative approach to help clients maximise platform value. Aiming to support global customers, you will operate in a hybrid London or Dublin setting and travel as needed.

• base pay range disclosed
• Equity compensation and/or bonus incentive potential
• Hybrid work model (London/Dublin)
• Competitive compensation based on skills and location

• Make data-driven recommendations to optimise value based on analytics and best practices
• Create value-oriented presentations addressing business problems and accelerating platform adoption
• Share product roadmap and release updates to help customers benefit from new features
• Lead product demonstrations and manage technical stakeholder coordination
• Serve as technical account contact with clear, responsive communication
• Foster a positive team culture through mentoring and cross-level collaboration
• Develop deep expertise in Procore products, services, and industry practices
• Travel up to 50% to client sites, events, and offices

• Experience in construction industry, Customer Success, Professional Services, or Technical Pre-Sales
• Strong technical aptitude to become expert in Procore’s products, services, and technologies
• Ability to collaborate across departments with multiple stakeholders on time-sensitive projects
• Strong presentation and communication skills (in-person, virtual, written)
• Strong analytical and problem-solving abilities to interpret ambiguous data into insights
• Understanding of construction across verticals; prior roles in construction management or related fields preferred
• Bachelor’s degree in Construction Management, Civil/Mechanical/Information Systems/Computer Science preferred; experience in project construction management preferred

• Presentation skills
• Communication (oral and written)
• Collaboration and teamwork
• Procore product knowledge and offerings
• Technical aptitude to learn emerging technologies
• Data-driven analysis and insights