Customer Support Complaints & Escalations Advocate (Fully Remote)

Resolve escalated customer complaints per policy and regulatory requirements. Support frontline teams to improve first-point resolution. You Will: Manage multiple cases and identify complaint trends. Partner with leadership to meet SLAs and quality goals. You Have: 2-3 years customer service with escalations experience. FCA-regulated financial services background. Strong communication and analytical skills. Block Block is a technology company that builds products to increase access to the global economy, with brands like Square, Cash App, and Afterpay. It is a large publicly traded company that values inclusion and economic empowerment across all teams. #J-18808-Ljbffr