Customer Support Engineer

In this role you enable customers to use LexisNexis Risk solutions effectively, handling technical questions and guiding integrations for large enterprises. You work within a 24x7 global support team, resolving issues from simple resets to complex workflow and API challenges. You will monitor service health, escalate when needed, and contribute to maintaining smooth software delivery. This is a hands-on, customer-facing engineering role that blends SaaS and web technologies to improve risk posture.

• generous holiday allowance
• private medical benefits
• pension scheme
• Share Option scheme
• Travel season ticket loan
• Electric Vehicle Scheme

• Guide and validate software solutions for online business operations and risk-related workflows
• Test and troubleshoot customer integrations across desktop, mobile fingerprinting, and API workflows
• Follow established software processes to maintain service continuity through maintenance and post-deployment
• Determine when issues require escalation and actively monitor LNRSG service quality

• Proven customer support (pre/post sales) experience
• Proficient in English and French
• Strong written and verbal communication for customer interactions
• Understanding of SQL and ability to generate simple queries
• Knowledge of HTML and at least two of: PHP, Perl, Java, JSP/JSF, Ruby, JavaScript or ASP.Net
• Excellent analysis, troubleshooting, and debugging skills for web workflows
• Ability to handle a wide variety of complex issues
• SDK/Mobile Development (Android/iOS/Java) is desirable

• customer-facing communication
• problem solving
• analytical mindset
• SQL
• HTML
• PHP