Customer Support Engineer – AI Tech

Customer Support Engineer – AI Tech

Oxford Circus, London – Hybrid

£30,000–£35,000 DOE

2–3 days per week with the team

Fast-growing AI start-up | Potential equity

We’re working with an exciting, fast-growing AI technology company that is looking for a Customer Support Engineer to join its London team.

Their platform is already used by 1,500+ healthcare professionals globally, with customers across the UK, Europe, Australia and New Zealand.

This is a brilliant opportunity for someone who loves the combination of technology, problem-solving and working directly with customers.

What you’ll be doing:

• Onboarding new customers and leading product demos

• Providing ongoing customer and technical support

• Troubleshooting platform, configuration and technical issues

• Managing support tickets, bugs and customer requests

• Working closely with the Product Development team

• Keeping customers updated throughout the resolution process

• Identifying recurring issues and suggesting product improvements

What we’re looking for:

• Previous experience in a technical/customer support role within a technology company

• Excellent communication and customer service skills

• Strong troubleshooting and problem-solving ability

• Confidence explaining technical issues in a simple way

• Ability to pick up new software and technology quickly

• Someone who will thrive in a fast-paced startup environment

Experience with AI or prompt generation would be a bonus, but it isn’t essential.

You’ll be joining an ambitious company at a pivotal stage of growth, with the opportunity to develop alongside the business and potentially receive equity.

Interested? Apply now or message Annabelle Edwards at Searchability for more information.