Customer Support Engineer — End-to-End Escalations (Hybrid)

Fyxer in London is seeking a technically capable Support Engineer to own complex tickets from report to resolution, including customer communication. You will leverage API fluency, SQL, and log analysis to triage issues, write clear escalations for engineers, and help reduce escalations over time.

Join a fast-moving team focused on AI-powered email and scheduling products, with opportunities to influence product direction while improving customer outcomes.