Customer Transaction Specialist

Summary:

The Customer Transaction Specialist plays a key role within the Retail Banking team, serving as the first point of contact for customers in the branch. This position is responsible for providing efficient, accurate, and friendly service during every interaction, ensuring that all financial transactions are processed with the highest level of care and professionalism. The ideal candidate will be skilled in balancing routine transactions with problem-solving, capable of supporting a wide range of account-related needs, and committed to delivering best-in-class customer experience.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Cash and check deposits
Processing of negotiable instruments (checks, drafts)
Follow all policies, procedures, and applicable regulations to ensure compliance and mitigate risk.

New Consumer Account Opening
Assist customers with opening new consumer deposit accounts, including checking, savings, CDs, and money market accounts.
Guide customers through account features, disclosures, and documentation.
Ensure all account opening activities are completed accurately, securely, and in compliance with regulatory requirements (e.g., Service & Support
Provide prompt, courteous, and knowledgeable support for a wide range of customer banking needs, including:
Navigation and troubleshooting for online and mobile banking platforms
Setting up travel notifications and fraud alerts
General account maintenance, such as address changes or name updates
Investigate and resolve basic account discrepancies and service issues

Customer Engagement
Create a welcoming environment by proactively engaging with customers and building rapport.
Actively listen to understand customer goals and identify appropriate banking solutions.
Educate customers on digital banking tools and self-service options to enhance their banking experience.
~ Educate customers on ENB’s digital tools and self-service channels to enhance convenience and financial confidence.

Recognize opportunities to improve a customer’s financial wellness.
Refer customers to ENB business partners as appropriate, including:
Consumer Lending (auto loans, personal loans, home equity lines)
Mortgage Banking
Commercial Lending
Cash Management

Operations & Compliance
Balance cash drawer daily, ensuring accuracy and security of negotiable items.
Adhere to internal controls, operational procedures, and all regulatory compliance standards.
Focused on Customer Needs-Dedication to serving customers enthusiastically both internally and externally. Proficient in understanding and prioritizing customer satisfaction, integrating these principles into all business decisions, and utilizing insight to develop tailored customer solutions.
Managing Multiple Priorities – Ability to manage multiple objectives, projects, customers, or activities, making effective judgments as to prioritizing and time allocation.
utilize this knowledge appropriately to diverse situations to solve customer issues while minimizing risk for the bank.
Hourly Rate: $18.70hr. - $Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.
This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.
This role routinely uses standard office equipment such as computers, monitors, mouse, keyboards, phones, printers, scanners, photocopiers, filing cabinets, calculators, and fax machines.
Travel:
Minimal travel may be required.
Protected veterans and individuals with disabilities are encouraged to apply.

The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to the banks policies.