CX & AI Innovation Manager

Publicis Sapient in London is seeking a Manager in CX&I to lead client projects that define future-state customer and employee experiences, grounded in research and design thinking. In this hands-on, embedded role you will run stakeholder workshops, map end-to-end journeys, and apply AI to accelerate solutions tested with real customer data, delivering measurable outcomes for clients.

You will collaborate across multidisciplinary teams, shape value propositions, and drive adoption through