CX Analytics & Reporting Specialist

Avance Consulting is seeking a CX Business Analyst to collect and groom internal customer reporting requirements and develop processes that meet the needs of the operational team. The role involves translating business requirements into technical specifications and leading the implementation of new reporting tools and metrics.

The ideal candidate has 6+ years of CX analytics experience, works well as an individual contributor, and has strong knowledge of Agile processes; energy industry exposure