CX Insights & Experience Analyst

Burberry seeks a Client Experience & Insights Analyst to transform customer feedback and data into actionable insights, driving satisfaction and business performance. This London-based role collaborates across Customer Service, Global Client, CRM, Digital, IT and other functions, with four onsite days per week.

The role focuses on reporting, VoC programmes, and quality monitoring while supporting data integration and transformation initiatives to enhance customer experience across channels.