CX Transformation Architect

BT Group is seeking a Genesys CX Consultant to design, implement and optimise contact centre solutions that improve customer and colleague experiences. You will translate requirements into effective CX solutions across CCaaS, AI, automation and analytics, shaping transformation initiatives from discovery to implementation.

You will act as a trusted advisor, using data and CX expertise to drive performance improvements, adoption of changes and measurable benefits across the customer lifecycle.