Cyber Service Integration Manager
Huxley Associates
Overview
In this role you will own and operate the first-line service-management framework for Cyber services across multiple regions. You will coordinate cyber, technology, and supplier teams to deliver consistent service performance and reporting. You will drive governance, catalogue management, and continual improvement to raise service maturity. This is a cross-functional, cross-regional position that supports a major investment bank and its cyber capabilities. You will work with cross-functional teams to shape resilient, evidence-based cyber services.
Responsibilities- End-to-End Cyber Service Integration
- International and Cross-Regional Integration
- Cross-Supplier and Cross-Function Coordination
- Cyber Service Performance, Risk and Resilience
- Governance and Integrated Service Reviews
- Stakeholder and Supplier Engagement
- Continual Improvement and Service Maturity
- International Cyber Service Reporting, Catalogue and SLA Management
- Strong experience in IT Service Management or service integration within a complex, multi-supplier environment
- Strong experience supporting Cyber or security services as managed end-to-end services
- Ability to influence Cyber, technology, regional and supplier teams without direct authority
- Experience with ServiceNow
- ITIL v4/5
- Influencing without direct authority
- Stakeholder engagement
- Cross-functional collaboration
- Communication and alignment across regions
- ServiceNow
- ITIL v4/5
Reference: WJ-747_30991818