Cybersecurity Policy Consultant

Notify customer of relevant incoming tickets and any issues that will prevent workflow.

Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.

Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.

Provide troubleshooting of security applications and appliances.

Ability to apply cybersecurity and privacy principles to organizational requirements.

Ability to interpret information collected by security tools.

Understanding of how information travels.

Customer service skills.

Familiar with proxy and web content filtering tools.

Basic programming skills are a plus.

Bachelor’s degree in a relevant field is a plus but not required.

Familiar with scripting languages such as bash, powershell, python, KQL preferred but not required.

Well-rounded technical knowledge in Windows, Mac, Linux OS.

Experience system administration and/or network infrastructure is a plus.

Security+, Network+, CySA+, ISC2 SSCP

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.