D365 CRM Functional Consultant

As a Dynamics 365 CE Functional Consultant, you will design, configure, and implement CE solutions to improve customer experiences and streamline operations. You’ll collaborate with clients and project teams to translate requirements into functional designs and ensure successful delivery that delivers business value. You’ll lead by guiding junior staff, tailor CE modules to client needs, and drive best practices in governance and security. This role sits within Avanade’s Microsoft-centric delivery teams, offering opportunities to work on impactful CRM initiatives and stay close to Microsoft roadmaps. You will help shape client success through cross-functional collaboration and continuous //h

• Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service) to meet client needs and optimize workflows, data management, and reporting.
• Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions.
• Provide technical leadership and mentoring to junior consultants and developers.
• Customize CE to match client processes, including entities, fields, workflows, and forms; integrate with ERP, marketing, and service platforms.
• Serve as the primary functional advisor on CE best practices, industry standards, and business optimization opportunities.
• Implement data governance, security roles, and compliance policies across environments.
• Conduct workshops and training sessions to enable client teams and internal staff.
• Stay updated on Microsoft roadmap and industry trends to advise clients strategically.
• Document functional specifications, configuration settings, and system changes; prepare regular project status reports.
• Collaborate with cross-functional teams and participate in project planning and progress meetings to ensure successful delivery

• Strong background in business analysis and CRM processes
• Hands-on experience configuring and implementing Dynamics 365 CE (Sales, Customer Service, Marketing, or Field Service)
• Ability to gather requirements and translate them into functional designs
• Experience with customization and integration of CE with other business applications
• Knowledge of governance, security, and compliance in Dynamics 365 CE
• Proven ability to mentor junior consultants and work with cross-functional teams
• Excellent client-facing and engagement skills

• client-focused
• collaborative
• communication
• Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service)
• Module configuration and customization
• Business process analysis