IT & Software

D365 CRM Solution Architect

Avanade

London · Greater London · United Kingdom

Overview

In this role you will be a trusted advisor to clients, leading the design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. You will collaborate with stakeholders to define solution roadmaps and architecture blueprints, and drive digital transformation strategies. You will oversee governance, security, and integrations to deliver scalable, high-performing solutions. You will mentor teams, contribute to pre-sales activities, and stay current with Microsoft innovations, all within Avanade’s role as a leading Microsoft partner.

Responsibilities
  • Lead solution architecture design for D365 CE and Power Platform implementations, ensuring alignment with business goals and technical best practices.
  • Define solution roadmaps and architecture blueprints with clients, business stakeholders, and technical teams.
  • Provide leadership on best practices for enterprise CRM, integrations, security, and governance.
  • Design complex integrations between D365 CE, Power Platform, and third-party applications using Azure Integration Services, Dataverse, and APIs.
  • Oversee technical delivery to ensure scalability and performance aligned with Microsoft best practices.
  • Lead architecture governance and oversee solution design, development, and deployment.
  • Support pre-sales activities, including solution demonstrations, proposal writing, and client presentations.
  • Mentor and coach technical teams, fostering innovation and excellence.
  • Stay updated on Microsoft innovations and contribute to internal knowledge-sharing initiatives.
Key requirements
  • Deep expertise in Microsoft Dynamics 365 CE and Power Platform
  • Strong solution architecture capabilities and governance experience
  • Experience designing and implementing integrations using Azure Integration Services, Dataverse, and APIs
  • Proven ability to lead cross-functional teams and engage with clients and stakeholders
  • Awareness of security considerations in enterprise CRM solutions
  • Proactive in staying updated with Microsoft roadmap and innovations
  • leadership
  • stakeholder management
  • communication
  • Microsoft Dynamics 365 CE
  • Power Platform
  • Azure Integration Services

Reference: WJ-747_30177946

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