data analyst

The Transformation team are seeking a data analyst to join the team. The team deliver a range of improvement projects across Moorfields, supporting outpatients, theatres, quality and digital innovation programmes. Moorfields is on an exceptionally exciting journey over the next few years, with the implementation of a new electronic patient record (EPR) system and the move to our new state-of-the-art hospital in 2027.

Moorfields Eye Hospital is one of the oldest and largest ophthalmology providers in the UK, providing care across a network of over 20 sites across London and the southeast.

Our office is based at Old Street, London with a plan to move to offices in King's Cross in 2027 and we offer flexible hybrid working, expected 2 days a week on site. You will also have access to training and development opportunities, including SQL coding, data analysis, project management and improvement methodologies.

Responsibilities

• Capture information from relevant stakeholders and transfer to intelligence.
• Provide detailed interpretation and recommendations relating to analysis.
• Provide advice and guidance to senior staff and service managers on the interpretation of information reports.
• Support, and lead where appropriate, delivery of information and performance reporting that enables services to track performance against agreed targets.
• Make key stakeholders aware of any issues with relevant datasets, for example highlighting data quality issues, explaining terminology and investigating irregularities.

Performance & Information

• Liaise with stakeholders to follow up omissions, errors and data inconsistencies.
• Develop and maintain regular reporting for both internal and external recipients, pursuing automation where appropriate.
• Ensure managers and clinicians have the information they require to deliver high quality services for patients.
• Provide statistical analysis of trends within performance data, highlighting variances and supporting decision making and improvement.
• Manipulate and analyse data using advanced Excel skills, including combining data from multiple sources, producing statistics, pivot tables and graphs.
• Extract and manipulate data from the trusts data warehouse using TSQL on Microsoft SQL Management Studio.
• Support the scoping of new datasets by testing and auditing clinical systems and verifying data outputs.
• Conduct in-person audits, such as time and motion data collection in clinics and theatres, and support projects where appropriate.

Communication & Engagement

• Deputise for Line Manager at meetings/forums relevant to your area.
• Present verbal and written reports and represent the Transformation team at internal and external meetings.
• Participate in discussions to determine appropriate performance measures and translate business needs into metrics.
• Share knowledge with the QSIS team and colleagues when relevant to your work area and/or trust-wide transformation projects.

People & Performance

• Role model Moorfields values and behaviour framework.
• Support the Transformation team with administrative processes such as liaising with IT and suppliers regarding issues raised.

Requirements

• Degree in a technical/numerate field (e.g. Maths, Computer Science) or equivalent relevant experience.
• Evidence of continuing professional development, Masters degree or similar qualification in a relevant discipline or equivalent experience, Significant experience as a data analyst producing outputs such as reports, dashboards, and visualisations for varied audiences.
• Experience using data to support service change or improvement.
• Experience working in the NHS or healthcare sector, particularly with hospital service, Experience working in the NHS or healthcare sector, particularly with hospital services.
• Experience using advanced specialised computer software such as electronic medical record system, financing software or customer relationship management (CRMs).
• Experience coding in R or any other coding language applied for data analysis, Ability to analyse and interpret complex data accurately, ensuring high data quality, confidentiality, and security.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Experience SQL querying and describes completing relevant tasks utilising coding development.
• Advanced Microsoft Excel user (e.g. formulae, pivot tables etc) and describes completing relevant tasks utilising spreadsheets, Knowledge of project management or improvement methodologies (e.g. Agile, PDSA).
• Experience with business intelligence tools especially Qlik Sense.
• Experience with developing dashboards in QlikSense.

Benefits

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connection
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills
• And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.