Data Centre Network Support Operator

Keep Simon Fraser University’s Data Centres operating through hands-on network support, switch configuration, and careful infrastructure monitoring. Work from the SFU Burnaby Data Centre.

This Network Operator role supports a customized institutional network connecting campuses, Data Centres, and remote computing environments. You will process connection changes, assist with server and equipment moves, and diagnose network issues. Strong IP topology knowledge, ITSM understanding, and structured cabling experience support reliable operations.

Key Responsibilities:

• Process network connection moves, additions, and changes
• Assist with server and equipment moves, additions, and changes
• Conduct network tests and troubleshoot first-level network problems
• Configure switch ports and modify network configurations
• Support Data Centre safety, security, organization, and cleanliness

Requirements:

• Three years’ related experience in large network or Data Centre environments
• Computing education with CCNA, ITIL, and NORDX certification, or equivalent
• Strong networking, Wi-Fi, monitoring tools, and cabling foundations
• Excellent organizational, analytical, diagnostic, and problem-solving skills
• Ability to participate in overnight and weekend on-call rotation

Use hands-on network operations, infrastructure troubleshooting, and ITSM knowledge to support SFU’s interconnected computing environments.