Data Platform Operations Analyst

Operate Citi’s data and reporting platforms with SQL, Grafana, and ITRS Geneos across a hybrid, 24×6 global support model. Protect reliable client-facing services.

This senior operational role sits within Citi’s Securities Services DCP Production Support team. You will monitor data platforms, investigate quality issues, coordinate regional handovers, and support institutional-investor services. The position offers involvement in cloud data lake adoption, platform migration, and consolidation of multi-business-line data services.

Key Responsibilities:

• Perform start-of-day checks and continuous platform monitoring
• Maintain SLA adherence through structured regional handovers
• Investigate data and application incidents using ServiceNow
• Improve dashboards, observability, and monitoring initiatives
• Serve as platform SME and coach junior analysts

Requirements:

• Five-plus years supporting data pipelines, reporting, or financial applications
• Hands-on ITRS Geneos dashboard configuration and alert management
• SQL skills for relational and cloud database investigations
• Global follow-the-sun support and cross-regional coordination experience
• Bachelor’s degree or equivalent professional experience

Use data operations, monitoring, SQL, and stakeholder communication skills to support Citi’s globally distributed client platforms.