Database SysOps Engineer

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About the role

The Database Engineer will be responsible for supporting, maintaining and improving Hargreaves Lansdown's enterprise database platforms, with a primary focus on Oracle databases and additional exposure to MariaDB, Microsoft SQL Server and Sybase ASE. The role involves ensuring database services remain secure, resilient and performant through proactive administration, monitoring, incident resolution, backup and recovery management, and infrastructure change activities.

Working as part of a specialist database team, the successful candidate will contribute to automation, modernisation and cloud adoption initiatives while supporting business-critical systems used across the organisation. The role requires strong Oracle administration experience, including practical experience with RMAN backup and recovery, and participation in the team's on-call support rota.

What you will be doing

• Support and maintain HL's enterprise database platforms, with a primary focus on Oracle and additional support responsibilities across MariaDB, Microsoft SQL Server and Sybase ASE.
• Monitor database performance, availability and capacity to ensure services continue to meet business requirements.
• Investigate and resolve incidents, service requests and technical problems in line with operational processes and service level expectations.
• Perform routine database administration activities, including patching, maintenance and housekeeping tasks.
• Support backup, recovery and disaster recovery processes across the database estate.
• Raise and implement changes through HL's change management processes.
• Work closely with application, infrastructure and security teams to support the delivery of reliable, resilient and secure services.
• Support monitoring and alerting platforms to ensure the timely detection and resolution of issues.
• Contribute to automation and continuous improvement initiatives that increase operational efficiency, consistency and service reliability.
• Assist with database migrations, platform upgrades and cloud adoption initiatives.
• Create and maintain technical documentation, procedures and operational runbooks.
• Follow technical standards, policies and operational processes.
• Contribute ideas for improving processes, reducing risk and enhancing the services provided by the Database Team.
• Participate in the team's on-call support rota and support major incident activities when required.

What success looks like

During your first year, you'll become familiar with HL's database estate, contribute to platform improvements and automation initiatives, support key operational activities, and help deliver projects that improve the resilience, security and efficiency of our database services.

About you

Experience administering Oracle database platforms in a production environment.

Experience supporting business-critical systems and services.

Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and identify practical solutions.

Experience performing Oracle database backup, recovery and restore activities using RMAN.

Experience working with Linux server environments.

Experience supporting production services through incident, problem and change management processes.

Understanding of security, resilience and operational risk considerations within enterprise technology environments.

Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.

Ability to manage your own workload, balancing technical, operational and business priorities.

A willingness to learn new technologies and contribute to the continuous improvement of the Database Team.

Desirable

• Experience with MariaDB, Microsoft SQL Server and/or Sybase ASE.
• Experience of database performance monitoring and tuning.
• Knowledge of Oracle high availability and disaster recovery technologies, including Oracle RAC, Data Guard and Data Guard Broker.
• Exposure to automation and scripting technologies such as Ansible, PowerShell, Python or Shell scripting.
• Experience with cloud platforms such as AWS or Azure.
• Experience with Change Data Capture (CDC), replication technologies or database migration tooling.
• Experience working within Financial Services or another regulated environment.
• Exposure to DevSecOps practices and Infrastructure as Code principles.

Interview process

This will be a two-stage interview process consisting of a technical interview followed by a competency-based interview.