Datacenter Operations Manager

As Datacenter Operations Manager, you will lead critical datacenter operations within Microsoft CO+I to ensure reliable, safe, and efficient infrastructure for Azure, Microsoft 365, and other services. You will steer a diverse technical team, drive operational excellence, and partner with stakeholders across regions to meet SLAs and safety standards. Your work accelerates service availability at global scale while advancing sustainability initiatives. This role offers growth opportunities, leadership development, and a chance to shape best-in-class datacenter practices.

• Lead and develop diverse technical teams with a focus on accountability and inclusion
• Drive alignment of operational dependencies, contracts, and readiness across regions
• Monitor SLAs, KPIs, and OKRs; identify efficiency opportunities
• Manage budgets and forecasting; make data-driven operational trade-offs
• Ensure safety, security, and compliance in all datacenter activities
• Oversee incident management, root-cause analysis, and post-incident reviews
• Collaborate across regional and global teams to share best practices
• Foster a culture of safety, quality, inclusion, and customer focus
• Support training and capability development through Learning & Development partnerships
• Act as trusted advisor to stakeholders, balancing business needs with operational constraints

• High School Diploma or equivalent with experience in mission-critical service management or physical operations
• Proven experience leading diverse technical teams
• Experience in environments prioritizing operational reliability, safety, security, service delivery, or customer impact
• Ability to meet Microsoft cloud background check requirements

• leadership and people development
• collaboration across cross-functional teams
• customer-focused mindset
• Critical Environment infrastructure experience (UPS, generators, cooling, air-handling)
• Physical IT infrastructure expertise (servers, storage, networking, capacity management, racks, cabling)
• Operational budget management and financial decision-making