Datacenter Supervisor

We are currently seeking an experienced Data Centre Supervisor to support IT cabling infrastructure and operational services across client data centre environments.

The role will be responsible for overseeing Moves, Adds & Changes (MAC) and Business-as-Usual (BAU) activities, while coordinating site teams, resources and third-party vendors within a high-availability, 24/7 environment.

Working closely with Data Centre and Service Delivery management, you will help ensure SLA performance, operational efficiency and consistently high service standards.

Key Responsibilities

• Deliver and supervise MAC and BAU activities across data centre and campus environments.
• Plan, schedule and coordinate works in line with client requirements.
• Monitor SLA performance and elevate risks or issues where required.
• Supervise structured cabling, installation, decommissioning and equipment handling activities.
• Manage workload allocation, resource planning and shift coverage.
• Coordinate with clients, internal teams and third-party vendors.
• Support incident management, troubleshooting and first-line technical activities.
• Maintain accurate documentation, reporting, ticketing and asset tracking systems.
• Ensure compliance with Health & Safety, quality standards and client processes.
• Attend operational and client meetings and contribute to continuous service improvements.

Requirements

• Relevant experience within a Data Centre MAC environment.
• Extensive experience with structured cabling installation, testing and fault finding.
• Strong knowledge of copper and fibre cabling and data centre infrastructure.
• Experience with asset management, ticketing systems and service delivery processes.
• Previous experience supervising teams and coordinating shift activities.
• Experience managing third-party vendors within large-scale operational environments.
• Strong organisational, communication, prioritisation and problem-solving skills.
• Ability to work effectively under pressure within a 24/7 data centre environment.
• Ability to support project delivery from design through to handover.
• CompTIA Server+, Network+, CCNA or ITIL certification.
• BICSI, CDCTP or CDCMP certification.
• Previous experience within banking or enterprise data centre environments.