Dayforce Consultant

Dayforce Consultant (Functional & Technical) for provincial government agency client, North York.

Job Type: Temporary.

Initial Term: ASAP to April with possible extension.

Existing Vacancy: Yes.

Target Compensation: From $80 to $90 per hour, according to experience.

Regular Work Hours: 36.25 hours per week not including .75 hour unpaid lunch break, to be worked during regular business hours, Monday to Friday (36.25 work hours per week).

Work Location: 100% onsite at client's North York location.

Responsibilities Summary:

Provide operational and technical support for the organization's Dayforce platform, working alongside internal IT, Payroll and HR teams, and external implementation support partner, to provide production support for a live Dayforce implementation, including troubleshooting, configuration, upgrade assessment, testing, integration support and implementation of fixes and enhancements.

• Provide Level 2 and Level 3 Dayforce application support, supporting modules such as payroll, time & attendance, workforce management, human resources, benefits and self-service functionality. Work with Dayforce support, implementation and service partners to resolve complex product issues.
• Troubleshoot production issues affecting payroll, HR, time & attendance and related functionality. Conduct root-cause analysis of application, configuration, interface and data-processing failures. Develop troubleshooting/runbook documentation and transfer knowledge to team.
• Perform Dayforce configuration changes according to approved business requirements and change-control processes.
• Support payroll processing and investigate issues affecting payroll calculations or downstream financial processing.
• Troubleshoot interfaces, integrations, APIs, file transfers, scheduled/background jobs and data-processing failures.
• Support integration between Dayforce and enterprise systems, including ERP/financial systems such as D365 where applicable.
• Review Dayforce product releases and upgrades and assess potential organizational impact.
• Support in identifying test scenarios and regression testing, integration testing and UAT.
• Coordinate implementation of fixes and configuration changes into production through established change-management processes.
• Maintain configuration, interface and operational support documentation.
• Identify opportunities to improve system stability, supportability and operational monitoring.
• Additional functional and technical consulting responsibilities as required.

Qualifications:

Education: Post Secondary Degree in Information Technology, Computer Science, Software Engineering or related discipline, or equivalent combination of work experience and education.

Preferred Work Experience: At least 5+ years of experience of hands-on Dayforce experience, with significant experience supporting production environments.

Sector Experience: Canadian payroll environment.

Technical and Language Skills Requirements:

• Strong functional knowledge of Dayforce Payroll, preferably in a Canadian payroll environment.
• Demonstrated understanding of Dayforce Time & Attendance and Workforce Management.
• Demonstrated experience troubleshooting complex Dayforce production issues.
• Hands-on experience with Dayforce configuration.
• Experience supporting Dayforce interfaces/integrations, APIs, file-based integrations and scheduled/background processing.
• Experience investigating failed jobs, integration failures and data discrepancies.
• Experience supporting Dayforce releases/upgrades, including regression testing and production-readiness activities.
• Strong English language skills both written and verbal including strong business and technical writing skills, and verbal presentation skills suitable for a diverse range of audiences including senior leadership.

Task -Based Qualifications and Additional Attributes:

• Experience working with Payroll, HR, Finance, IT and external vendors.
• Strong understanding of payroll processing and the impact of system and configuration changes on payroll.
• Strong incident, problem-management and root-cause-analysis skills.
• Strong documentation and knowledge-transfer capability.
• Demonstrated record of professional conduct and character. Responsible, reliable and works to deadlines.
• Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy.
• Strong relationship management skills including client and vendor relations management, business networking, negotiation, change management and consulting/advisory skills.
• Demonstrated ability to apply project management principles, methodologies and best practices.
• Demonstrated ability to work well both independently and collaboratively, and in an advisory capacity, and liaise effectively with a wide and diverse range of internal and external stakeholders.

Additional Requirements:

• Must be legally entitled to work in Canada, providing satisfactory documentation upon request.
• Ability to 100% onsite, abiding by organization health and safety policies.
• Ability to promptly provide recent, qualified employment references upon request who are available to speak with either Marberg or Marberg's client.
• Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.
• Provision of certification of AODA and OHSA online training course completion prior to assignment start.
• Additional satisfactory Background Checks, Technical Skills Evaluations, Interpersonal Skills Assessment, and Employment References as required.

Marberg is committed to supporting workplace diversity and inclusivity, to reflect the demographic profile of all Ontarians. Applications are encouraged from equity seeking groups including people of colour, Indigenous people, individuals with disabilities, and people from the LGBTQ2S community.