Delivery Engineer (96B995E)

Referment is working with a B2B software company whose AI-enabled platform supports communication and operational workflows across maritime and global trade.

This engineer sits inside Delivery, acting as the hands‑on technical resolver for semi‑custom customer implementations. Rather than owning project plans or a personal account portfolio, you will unblock Delivery Managers by configuring solutions, debugging integrations and turning recurring fixes into reusable capability.

The Role

• Resolve configuration, tagging, workflow and integration issues that would otherwise delay customer launches.
• Translate signed scope into working builds across email, VMS, APIs and related third‑party systems.
• Decide what can be solved within Delivery and package genuine product or engineering escalations so they are reproducible and actionable.
• Review live workflows, redesign underperforming configurations and create playbooks, templates, scripts and tooling.
• Work directly with customer IT and operations teams alongside Delivery, Customer Success and Engineering.

What We're Looking For

• Five or more years in customer‑facing solutions engineering, implementation, integration or professional services for B2B software.
• Hands‑on enterprise software configuration and practical API, data‑mapping and third‑party integration experience.
• Confidence running discovery and designing solutions around how users actually work.
• Credibility with technical and operational stakeholders in maritime, shipping, commodities or logistics environments.

Advanced Microsoft Entra ID or Microsoft Graph knowledge would be helpful, but the core need is a broad engineer with a strong delivery mindset.

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