Delivery Lead - AI Data Projects

Company Intro

At Toloka AI we create data that powers leading GenAI models and innovations. We work with frontier labs, big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains—from doctors and lawyers to physicists and engineers—and boast one of the most diverse global crowds, representing over 100 countries and speaking 40+ languages. We are a well-funded startup with an enviable portfolio of clients including Anthropic, Amazon, Microsoft, poolside, Recraft, and Shopify.
Our remote-first team is globally distributed around the world: We are headquartered in Amsterdam.
We are seeking an exceptional

Delivery Lead

to own the successful execution of complex AI data projects across a portfolio of clients. This is a hands-on role combining project leadership, client management, and operational excellence to ensure projects are delivered to the highest standards of quality, on time, and within target margins.
As a Delivery Lead, you will manage virtual, cross-functional teams and coordinate engineers, supply managers, researchers, science teams, product teams, and other internal functions as required. You will work closely with clients to understand their requirements, manage expectations, resolve issues, and ensure delivery consistently meets or exceeds expectations.
The role requires someone who can operate comfortably at both the strategic and operational level, taking ownership of the overall delivery outcome while being prepared to get into the detail when required.
Own end-to-end delivery

across a complex portfolio of projects, taking ultimate accountability for data quality, timelines, client outcomes, unit economics, gross margin, and transparent stakeholder reporting.
Lead cross-functional delivery teams

and project managers, ensuring projects remain on track, risks and issues are proactively identified and resolved, and stepping in as a hands-on Delivery Project Manager when required.
Drive operational excellence

across the delivery function, overseeing planning, resource allocation, internal and external communication, project reporting, status updates, retrospectives, and execution standards.
Partner closely with Business Development

to scope new opportunities, shape project proposals, optimize delivery models, and successfully transition prospects into high-quality, commercially viable engagements.
Build strong client relationships

throughout project execution, managing complex technical stakeholders, maintaining clear communication, addressing delivery challenges, and ensuring outcomes that drive client satisfaction and retention.
Drive team performance and continuous improvement

, motivating delivery teams, identifying opportunities to increase efficiency, improving processes and workflows, and developing new approaches to enhance execution quality.
Lead the adoption of delivery improvements

, rolling out new processes, tools, and ways of working across the organization while gathering feedback, measuring impact, and continuously refining the delivery model.
Proven experience in the AI space

, particularly within startups, including working with clients and managing teams or projects at scale.
Experience managing complex projects

including discovery, decomposition, scope planning, implementation and adoption
a consulting background reaching levels of Engagement Manager or Associate Partner
Deep understanding of AI and GenAI

: technology and market trends, basic knowledge of statistics, ML and data science, data generation
Background in STEM

: BS or MS in computer science, maths, physics, etc.
You will be part of an international, dynamic environment that drives innovation and sets new standards in the AI and technology sector.
Flexible, fully remote schedule.
Work at the leading edge of AI development, alongside a dedicated and dynamic team of experts.
Projects with customers that are AI industry leaders and well-known household names
We welcome applications from all qualified individuals and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. It has come to our attention that an individual or group is fraudulently impersonating Toloka to post fake jobs and solicit personal information from applicants. ai" email address. inc, or other personal or seemingly business email accounts.
We will never ask for your bank account details, credit card number, or any fees as part of the application or interview process.
What to do:

If you see a suspicious job posting or have been contacted by someone you suspect is a scammer, please do not provide any personal information. ai and report the profile/post to LinkedIn. To learn how we collect, use, disclose, and store personal data, check out our Privacy Notice.