Delivery Manager (End User Computing)

Overview

In this Delivery Manager role, you will own the end-to-end Evergreen service delivery from Nottingham within a global, multi-location setup. You will manage a 26-week service window, coordinating internal teams, customers, and third parties to ensure smooth releases and deployments. You’ll drive service improvement, reporting, and stakeholder engagement while supporting onboarding for new customers. This role offers impact through process maturity, automation, and delivering outstanding service in a global Operations context.

Responsibilities

• Lead end-to-end delivery of the Evergreen service to customers within a 26-week cycle
• Manage stakeholder relationships and on-site visits as needed; produce MI and dashboard reports; oversee SLA and contractual delivery
• Handle ITIL-aligned processes and ensure users are identified, approved, and scheduled for releases; communicate outcomes
• Produce weekly and contractual reporting; capture lessons learned; identify presales opportunities and service improvements
• Own and produce deployment/project plans; manage changes via BMC Remedy ITSM/ServiceNow; oversee release deployment via Verdant; first point of escalation
• Monitor and manage release readiness, exceptions, and challenges; coordinate data sources for KPI/SLA reporting; collaborate with Evergreen team members
• Oversee onboarding for new customers; support adoption and identify gaps during rotation

• 3+ years of project management or similar responsibility
• Prince2 Foundation & Practitioner certification
• ITIL Foundation certification
• Ability to work under pressure and plan proactively
• Strong interpersonal and presentation skills; excellent communication at all levels
• Self-motivated, capable of working independently or in a team
• Proven ability to coordinate cross-functional teams and own escalations to resolution
• Security clearance or ability to obtain clearance (must be either cleared or eligible)

• Strong interpersonal communication
• Presentation skills
• Proactive planning and self-motivation
• BMC Remedy ITSM
• ServiceNow
• Verdant tooling