Delivery Solutions Engineer
Global-e
Overview
As Technical Solutions Engineer at Global-e, you lead technical discovery with clients, design integration scopes, and guide smooth platform implementation. You collaborate with Product, R&D, Sales, and Customer Success to translate complex architectures into actionable plans. You own the integration lifecycle—from data flows to API setup and troubleshooting—while providing ongoing technical guidance. This role offers hands-on integration work at scale with retailers worldwide.
Responsibilities- Lead technical discovery and integration discussions with new and existing clients
- Explain solution capabilities and recommend best-practice integration approaches
- Demonstrate demos and training sessions
- Own the integration lifecycle: technical scoping, data flow definition, API setup, configuration, troubleshooting, and delivery
- Collaborate with Development teams to address client-specific requirements and resolve issues
- Provide ongoing technical guidance to internal and external stakeholders
- Act as a product expert and share client feedback with Product/R&D
- 3+ years in solutions engineering, system engineering, or system integration (SaaS/web)
- Strong knowledge of REST APIs, JSON, HTTP, and relational databases (SQL)
- Understanding of complex system architectures and data flow
- Experience in debugging, troubleshooting, and analysing logs
- Familiarity with HTML/CSS; JavaScript preferred; PHP/.NET a plus
- Experience with eCommerce platforms (e.g., Shopify, Magento, SFCC) is an advantage
- Excellent communication skills; able to explain complex concepts to varied audiences
- Experience working with distributed teams; ability to manage multiple projects
- strong communication skills
- ability to explain complex concepts to varied audiences
- collaboration with cross-functional teams
- REST APIs
- JSON
- HTTP
Reference: WJ-747_30183861