Deskside Engineer

In this London role you will be the on-site expert for AV and IT support, solving complex issues during events and daily operations. You’ll collaborate with global teams and vendors to test, fix, and deploy solutions, while maintaining clear documentation and providing training. Expect hands-on troubleshooting, asset management, and involvement in process improvements and automation projects. You help ensure reliable technology experiences for clients and colleagues in a fast-paced, service-oriented environment. This is a chance to contribute to high-impact IT delivery at a leading global firm.

• 25 days’ vacation per year
• private medical insurance
• 3 extra days leave per year for charitable work
• extensive benefits package

• AV setup, troubleshooting, deployment, decommissioning, and upgrades
• Senior escalation point for complex AV issues and event space technology
• Liaison with global teams and external vendors for testing, fixes, and onsite engineering
• Maintain AV documentation, training guides, and usage reporting
• Deliver AV training sessions and act as trusted advisor to clients
• Advanced IT troubleshooting (laptops, peripherals, performance issues)
• Frontline and escalated support via walk-ups, Service Desk, and meeting rooms
• ServiceNow ticket management and incident ownership
• Solutions Bar / in-office support when required
• End-to-end asset lifecycle support (issuing, returns, loans, disposals)
• Maintain asset accuracy to meet global KPIs
• Chargebacks, consumables tracking, and inventory reporting
• Document and improve IT/AV processes and SOPs
• Produce reports on AV usage, visitors, and query trends
• Contribute to automation, workflow, and service improvement initiatives
• Support AV/IT project work including deployments, refreshes, and upgrades
• Assist with testing, rollout readiness, and post-implementation support

• problem solving
• customer-facing communication
• collaboration
• AV technology
• IT troubleshooting
• ServiceNow (SNOW)