Deskside Engineer

Role title: Deskside Engineer
Location: London

Travel: 100% Onsite

Salary: Competitive salary and package (Depending on level of experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

Discover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with AV and IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference.

Key Responsibilities

AV & Event Technology

• AV setup, troubleshooting, deployment, decommissioning, and upgrades
• Senior escalation point for complex AV issues and event space technology
• Liaison with global teams and external vendors for testing, fixes, and onsite engineering
• Maintain AV documentation, training guides, and usage reporting
• Deliver AV training sessions and act as trusted advisor to clients

IT Support & LTS Operations

• Advanced IT troubleshooting (laptops, peripherals, performance issues)
• Frontline and escalated support via walk-ups, Service Desk, and meeting rooms
• ServiceNow (SNOW) ticket management and incident ownership
• Solutions Bar / in-office support when required

Asset & Inventory Management

• End-to-end asset lifecycle support (issuing, returns, loans, disposals)
• Maintain asset accuracy to meet global KPIs
• Chargebacks, consumables tracking, and inventory reporting

Process, Documentation & Improvement

• Document and improve IT/AV processes and SOPs
• Produce reports on AV usage, visitors, and query trends
• Contribute to automation, workflow, and service improvement initiatives

Project & Change Support

• Support AV/IT project work including deployments, refreshes, and upgrades
• Assist with testing, rollout readiness, and post-implementation support

What’s in it for you

At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.