Deskside IT Support Specialist

ECS Resource Group Ltd is seeking a Deskside Technician in Peterhead, Aberdeen to provide first-rate desktop support and user IT resolutions. The role acts as an escalation point for issues not resolved at 1st Line, delivering in-depth diagnosis and technical resolutions for end users.

You will own incidents from start to finish, troubleshoot desktop issues, and work with the IT team to improve service delivery while maintaining excellent customer communication and professionalism.