IT & Software

Deskside Support Engineer

MUFG Pension & Market Services

Remote · Nationwide · United Kingdom

Overview

In this Deskside Support Engineer role, you will deliver frontline and second/third-line IT support from a London office, focusing on end-user devices, office hardware, and local infrastructure. You will join the End User Computing Team, collaborating with IT colleagues to resolve incidents, manage device lifecycles, and maintain CMDB data while assisting with technical projects. The position offers learning opportunities across global teams and a clear path to develop ITIL-driven service delivery skills. You will help shape a secure, efficient user environment within a large financial services organization.

Pay / Benefits
  • 26 days annual leave
  • Wellbeing day
  • Pension scheme
  • Life assurance
  • Medical insurance
  • Learning & development
Responsibilities
  • Manage and resolve ITSM tickets per KPIs to support service delivery
  • Own tickets with regular updates and stakeholder communication
  • Contribute to technical documentation and knowledge base
  • Drive service improvements through documented processes
  • Support investigations of problems, identify workarounds and root causes
  • Assist with Disaster Recovery activities as needed
  • Maintain relationships with users, IT teams, and third-party partners
  • Engage with Service Delivery Team and external service providers
  • Support major incident management to restore services quickly
Key requirements
  • Demonstrable knowledge of build systems on SCCM and Intune mobile device management
  • Engaging, customer-focused attitude with proven customer service skills
  • Excellent verbal and written communication, able to explain technical concepts to non-technical stakeholders
  • Confidence, resilience and ability to multi-task in a changing environment
  • Structured troubleshooting approach in complex environments
  • Experience working with ITIL-aligned Incident, Problem, Change, Knowledge Management and SACM
  • Minimum of 2 years’ deskside support experience with asset lifecycle knowledge
  • Customer-focused
  • Strong written and verbal communication
  • Resilience and adaptability
  • SCCM
  • Intune
  • ITSM process

Reference: WJ-747_31192638

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