Deskside Technical Support Technician

Deliver deskside technical support for laptops, mobile devices, printers, and networks at the Vancouver School Board Education Centre.

As an Information Technology Support A, you will respond through tickets, phone, chat, email, walk-ups, onsite service, and remote control. You will support Windows and MacOS computers, Android and iOS devices, network equipment, applications, projectors, and printers. Training staff and students is included.

Key Responsibilities:

• Respond to technical requests through multiple support channels
• Install, maintain, and support computer equipment
• Train staff and students on supported technologies
• Provide feedback about equipment and technical issues
• Maintain incident records and asset databases

Requirements:

• One year of information technology experience required
• Relevant post-secondary technology training after Grade 12
• Skill troubleshooting Apple and Microsoft technologies
• Strong written, verbal, and customer service skills
• Ability to lift, carry, or move up to 50 pounds

Use practical troubleshooting and communication skills to resolve technology requests for Vancouver School Board staff and students.