Desktop Engineer
Robert Half
Overview
In this role you provide frontline IT support to a busy user base, solving incidents across Windows, Microsoft 365, and basic network tasks. You will work within the on-site IT team in Huddersfield, handling onboarding, account management, and general requests while maintaining service levels. The position emphasizes customer focus and independent collaboration to keep users productive in a fast-paced environment. This contract offers immediate start and a hands-on, problem-solving role in a dynamic team.
Responsibilities- Provide first-line technical support across hardware, software, and user issues
- Diagnose and resolve incidents relating to Windows 10/11, Microsoft 365, and basic networking
- Support users with HyperV, Intune
- Log, manage, and resolve tickets within agreed timescales
- Assist with user onboarding, account management, and general IT requests
- Work independently while collaborating with the wider IT team
- First-line IT support experience
- Knowledge of Windows 10/11
- Experience with Microsoft 365
- Basic networking knowledge
- Experience with HyperV and Intune is a plus
- Ticket logging and resolution within timescales
- User onboarding and account management experience
- Ability to work independently and in a team
- Customer-focused
- Problem-solving
- Communication
- Windows 10/11 troubleshooting
- Microsoft 365 support
- Basic networking
Reference: WJ-747_31170201