Desktop Engineer

In this role you provide frontline IT support to a busy user base, solving incidents across Windows, Microsoft 365, and basic network tasks. You will work within the on-site IT team in Huddersfield, handling onboarding, account management, and general requests while maintaining service levels. The position emphasizes customer focus and independent collaboration to keep users productive in a fast-paced environment. This contract offers immediate start and a hands-on, problem-solving role in a dynamic team.

• Provide first-line technical support across hardware, software, and user issues
• Diagnose and resolve incidents relating to Windows 10/11, Microsoft 365, and basic networking
• Support users with HyperV, Intune
• Log, manage, and resolve tickets within agreed timescales
• Assist with user onboarding, account management, and general IT requests
• Work independently while collaborating with the wider IT team

• First-line IT support experience
• Knowledge of Windows 10/11
• Experience with Microsoft 365
• Basic networking knowledge
• Experience with HyperV and Intune is a plus
• Ticket logging and resolution within timescales
• User onboarding and account management experience
• Ability to work independently and in a team

• Customer-focused
• Problem-solving
• Communication
• Windows 10/11 troubleshooting
• Microsoft 365 support
• Basic networking