Desktop Support Analyst (Banking)

Salary: £55,000 to £60,000 plus Benefits

Gravitas is working with a Global Financial Institution, based in London, that is looking for a customer-focused Desktop Support Analyst to join their on-site, international Technology team.

This role will play a critical part in ensuring the delivery of desktop and end‑user support services while also contributing to wider infrastructure and technology projects, offering a healthy balance of hands‑on support and project-based work, making it ideal for someone who comes from a Banking or Managed Service Provider background. (Essential)

Key Responsibilities

• Provide high-quality support for desktops, laptops, mobile devices, printers, and remote/home office setups
• Administer and support video conferencing systems (Cisco, Teams, Webex, etc.)
• Troubleshoot and maintain PC hardware and desktop applications
• Build and deploy desktops and laptops using WDS, MDT, SCCM, or similar tools
• Support Active Directory and Azure administration tasks
• Manage printer hardware and print servers
• Configure user and device profiles on Cisco CUCM
• Troubleshoot networking issues (DNS, DHCP, TCP/IP, VLAN)
• Install and support end-user devices via phone, remote tools, and in-person
• Move and set up computer equipment as needed within the office
• Understand NTFS and share permissions for network access
• Collaborate with global teams and maintain strong customer service throughout interactions

Essential Technical Skills

• Minimum of 5 years industry experience with recent Banking or Managed Service Provider background. (Essential)
• Strong understanding of Microsoft desktop/server environments
• Knowledge of Exchange, Office 365, Windows 11, MS Teams, Azure, OneDrive
• Experience supporting hardware across desktops, laptops, mobile devices, and printers
• Networking troubleshooting experience (L2–L3 exposure a plus)
• Familiarity with MDT/SCCM/WDS deployment technologies

What you’ll get:

• Bonus- company and individual contribution based
• 25 days annual holiday
• Worldwide travel insurance
• Life assurance
• Private medical cover
• 24/7 virtual GP access
• Annual health assessment
• Discounted on‑site gym
• Employee Assistance Programme
• Wellness and wellbeing initiatives
• Season ticket loan

If you’re looking for your next career opportunity, please apply early to avoid disappointment.