Desktop Support Engineer

Desktop Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team.

The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.

The role:

This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required.

Key skills & responsibilities for the Desktop Support Engineer:

• Desktop / 1st Line / Service Desk Support - in a Windows / Microsoft environment
• Handling incoming IT support calls and resolving user issues
• Providing face-to-face walk-up IT support
• Managing, triaging and updating support tickets
• SharePoint
• Windows 10
• Office 365 / Microsoft 365
• Active Directory
• Azure
• Supporting AV - meeting room set‑ups and technical issues
• Troubleshooting hardware and software break/fix issues
• Escalating incidents to relevant teams where necessary
• Excellent customer service and communication skills

Role details:

Job role: Desktop Support Engineer
Job type: Contract
Location: Stevenage - 5 days per week onsite