IT & Software

Desktop Support Engineer

Solutions Through Knowledge Contracts Limited

City · London · United Kingdom

Role: Desktop Support Engineer/2nd Line Support
Rate: £170 per day - Limited CompanyLocation: Central London- Fully onsiteDuration: 1 month initially
Start date: ASAP
Standard hours: Mon-Fri, 9am-5pm

Role
We are assisting a client who seek a Desktop Support Engineer/2nd Line Support Analyst for their London site. This role will best suit a good communicator, who is technically competent, possesses a strong work ethic and enjoys providing excellent customer service. 

Key Responsibilities

  • Provide onsite 1st & 2nd line desktop support to end users
  • Troubleshoot and resolve hardware and software issues
  • Support Microsoft Office Suite and standard business applications
  • Assist users transitioning to Windows 11
  • Deliver excellent customer service and timely issue resolution
  • Escalate complex issues where necessary
Required Skills & Experience
  • Proven experience in desktop support/2nd line IT support roles
  • Strong knowledge of Microsoft Office Suite
  • Experience supporting mobile devices and printers
  • Solid troubleshooting and problem-solving skills
  • Strong communication and interpersonal abilities

Reference: WJ-764_8071883

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