Desktop Support Engineer

8+ years of End User Computing (EUC) and Desktop Support experience.

Strong expertise supporting:

Windows 10/11

macOS

Microsoft 365

Endpoint Computing Technologies

Virtual Desktop Infrastructure (VDI)

SCCM/MECM

Active Directory

Group Policy Administration

Virtual Desktop Technologies

Citrix Virtual Apps & Desktops

VMware Horizon

Remote Desktop Services

Application Support

Microsoft Office 365

Outlook

Teams

VPN Clients

Enterprise Business Applications

Infrastructure Knowledge

Wi-Fi Connectivity

DNS and DHCP Basics

Printing Services

Authentication and Access Management

Endpoint Security Controls

IT Service Management

Knowledge Management

Service Transition Support

Change Management

Tools

ServiceNow

JIRA

SCCM/MECM

Active Directory

PowerShell

Microsoft 365 Admin Tools

Preferred Qualifications

Experience supporting Banking and Financial Services environments.

Expertise in large-scale desktop migrations and device refresh programs.

Microsoft Modern Desktop Administrator certification.

Experience supporting global enterprise user communities.

Knowledge of endpoint security and compliance requirements.